I asked in the same e-mail to be informed of any costs. They replied they were going to look for the certificate but haven't heard from them since.

I'm also wondering what else I can do if they don't respond. How do I check in again with them to ask how is the search of the document I need going?

I requested a birth certificate/church record and was replied they were going to look for it as soon as possible, but haven't heard from them since. I included the aproximate year, comune, name and parent's names. I also asked them to inform me of any costs.

On my end I have gathered all the other ...